FAQs backendcommunications

Frequently Asked Questions (FAQs’) about BackEnd Communications Contact Center Outsourcing.
To clarify, below you will find answers to the questions we get asked the most:

Our facility has the flexibility to adapt to the organizational needs of our client. It all depends on the fraction of workflow being allotted to Backend Communications.

We run a network of both in-house and remotely working contact center agents. However, we coordinate back and forth with the entire team.

Yes, we have a dedicated high-speed internet connection installed within our facility.

We have a combination of both all-in-one desktops and laptops.

Yes; a detailed proposal, defining milestones and timelines over realistic figures, can also be provided upon request.

The advantages of outsourcing to a professional call center include:

Above all flexibility to handle volume that is random or seasonal.

Secondly decrease Fixed Costs.

Thirdly enhanced agent talent pool.

In addition, scalability to ramp up quickly as business improves.

Further, ability to immediately upgrade technology by utilizing a state of the art call center.

Moreover, focus on core activities.

And Better risk Management.

Yes, Backend Communications is a customer-centric organization and it provide 24/7 services.

Certainly, we understand that great customer service and support are not only provided within business hours. Nowadays, what truly matters is your ability to offer uninterrupted 24/7 service and support to your customers.

Still have unanswered questions? Get in touch