Frequently Asked Questions (FAQs’) about BackEnd Communications Contact Center Outsourcing.
To clarify, below you will find answers to the questions we get asked the most:
Do you have any legal framework in place?
Yes, we are a registered organization in our country. We possess all the prerequisites to undertake contact center projects of varying volumes, such as access to a VoIP and other legal documentation.
What scale of facility you run?
Our facility has the flexibility to adapt to the organizational needs of our client. It all depends on the fraction of workflow being allotted to Backend Communications.
What are the advantages of outsourcing?
The advantages of outsourcing to a professional call center include:
Above all flexibility to handle volume that is random or seasonal.
Secondly decrease Fixed Costs.
Thirdly enhanced agent talent pool.
In addition, scalability to ramp up quickly as business improves.
Further, ability to immediately upgrade technology by utilizing a state of the art call center.
Moreover, focus on core activities.
And Better risk Management.
Do you offer 24/7 services?
Yes, Backend Communications is a customer-centric organization and it provide 24/7 services.
Certainly, we understand that great customer service and support are not only provided within business hours. Nowadays, what truly matters is your ability to offer uninterrupted 24/7 service and support to your customers.