Modes of Communication
Backend Agents have proficiency conducting conversations via all customer-preferred channels!
Boost Sales and Support with Our Top-Rated Call Center through
Your Business, Always On!
Your business is always open with us. Our 24/7 support means every opportunity is captured, and no customer is left waiting.
Speak to Everyone
We help you connect with customers around the world, no matter their language. Our team ensures your message is clear and understood by all.
We Build, You Grow
We don’t just offer solutions; we build them around your business. Watch our custom strategies fuel your growth and take your customer service to the next level.
Sharp Minds, Seamless Service
Our team isn’t just trained—they’re sharp. Every interaction is handled with precision, ensuring your customers walk away satisfied and your brand reputation shines.
Customer Interactions
Customer Interactions occur in various forms. Let’s look into these in greater detail:
“Query Resolution”
We take pride in redefining the concept of after-sale service into a means of ensuring customer satisfaction! We minimize escalations and calmly address prompting queries, while assisting end-users in getting the best user experience.
“Ticketing”
CSRs tend to rely on ticketing which leaves no query unattended. End-users are issued tickets against potential queries, so they may provide ticket reference to notify us of any persisting issues that require addressing.
“Order Taking”
Product/Service details are carefully entered into a CRM to notify the relevant department of an order placement. CSRs responsibly inform end-users of the delivery status when prompted during an inbound correspondence.
“Sales Pitch”
Well-informed of product/service knowledge, backend CSRs are able to tactfully persuade end-users into making a purchase. Our agents’ level of expertise, combined with predefined KPIs, prepare them well for a sales pitch.
“Lead Generation”
Getting leads through inbound correspondences while timely following up to pitch a sale, as well as encounter cold-calls and identifying a potential prospect; are Backend’s general scenarios when it comes to lead generation.
🌟 Why Businesses Choose Us 🌟
At Backend Communications we earn trust through: 🔄
Let’s work together to boost your business—efficiently and affordably!
🔹 6 years of proven success.
🔹 Solutions tailored to your needs.
🔹 Cutting-edge tools for better results.
🔹 Solutions that adapt and grow with you.
🔹 Affordable without compromising quality.
🔹 Long-term, reliable partnerships.
🔹 Responsive and helpful service.
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Inbound and Outbound Calls
Our team handles both inbound and outbound calls with care.
For inbound calls, we listen closely to the customer’s concerns and provide simple, clear solutions. We aim to resolve issues quickly and make sure every customer feels appreciated by the end of the call.
For outbound calls, we reach out to potential clients with helpful offers, speaking in a friendly and professional way. Our goal is to make a good connection, answer any questions, and leave a positive impression.
Email Support
End-users rely on email messaging to seek customer support, as it allows to structure thoughts while conveying a potential query. CSRs respond to email correspondences as per end-user convenience and instantly extract solutions to queries.
Backend respects the privacy of communication conducted with end-users and at the same time, archive customer interactions to refer back on individual queries. Our customer support via email, guarantees swift query resolution and prompt responses accordingly.
Live Chat
Backend’s most dynamic channel to seek customer support is undoubtedly Live Chats. One’s sure to expect immediate responses and swift resolution through this technological advancement!
It’s the interaction means by which business anticipate brand loyalty as it brings more customer satisfaction. End-users gain confidence over the power to reach out directly to a CSR, not having to standby for their turn and getting quick answers.
Our Values
You can always read-through the articles below to have a glimpse of exactly what we have going on inside the BackEnd facility!
Customer Satisfaction is a Priority!
Intro to Article: The customer service process, within any business model, is highly emphasized to retain customers. Whether these are…
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High tech systems
Intro to article: An infrastructure of high-tech systems and connectivity allows for instant processing of the overall workflow/operations. The technical…
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How we build a competent staff
Intro to article We engineer individuals to bring out their conversational abilities on text or on call. Due to the…
Read StoryOur Customers’ Stories
The Backend Communications has been the best answering service I've used. Their rates are much lower than others I've tried, and their team is quick and attentive. Highly recommend if you need reliable service.
After having to replace my office staff due to COVID and struggling to find new people, Backend Communications stepped in and provided great new receptionists and intake specialists. Thanks for keeping my business running smoothly, especially during the holidays!
I had an excellent experience with Backend Communications. They were professional, efficient, and handled every call perfectly. Highly recommended!
