Intro to article:
An infrastructure of high-tech systems and connectivity allows for instant processing of the overall workflow/operations. The technical resources at Backend include a range of All-In-One Desktop machinery powered by 5th Generation Core i7 processor. With such heavy systems, it’s only fitting that a high-speed dedicated internet connection completes our technological structure, and indeed, we didn’t leave any stone unturned with its installation.
In order to effectively run the Backend facility, we ensure that no disruptions are faced during our collaborative coordination with the clients or even the end-users themselves. For that matter, we possess a 24/7 power back-up to offset the effects of any unforeseen power failure.
All the information entrusted by client company, be it in the form of end-user’s confidential data, client company’s intellectual property, or any other sensitive data; the Backend team safeguards the mobility of such information to ensure any disclosure to a third party by means of internal data audits on a monthly basis.
The fundamental prerequisite of any contact center is unarguably a soft phone complimented by Voice-over-IP with a dialer. Our clientele is mostly situated on foreign grounds, and they rest assured that their representation is being conducted in an appropriate manner, while end-user’s reaches-out are seamlessly catered by a local number of their respective region. Simultaneously, a dialer allows our agents to connect with the end-users without the slightest doubt of third-party involvement.