Order Taking Services E-Commerce Call Centers

• Need to scale your e-commerce operations?
• Have personnel issues?
• Need to reduce catalog order-taking costs?
• Need to instantly upgrade your technology?
• Ready to focus on your core business instead of your order-taking process?

E-commerce and catalog Order-taking Services are the core offerings of our inbound call center agencies. Customers find you online and locate the products they want to order.  However, they might have questions or just feel more comfortable speaking with a live agent.  Providing a toll-free number for order-taking and support is vital to the success of your online initiatives, especially when it comes to customer satisfaction and reorders. We can help you outsource to the top agencies in the US, Europe, Latin America, Asia, & South Africa today!

Our partners will set up the interface with your system and train the call center agents in a professional manner.  Therefore, these agents feel like they work for your company and will take pride in projecting the brand image of your company.  Moreover, these agents work to delight your customers while also looking to increase sales by cross-selling & up-selling. This is what you expect from your in-house representatives, and it’s exactly what you should expect when using outsourced call center services.

Best E-Commerce and Order-taking Solution

Backend Communications Senior Consultants have vast experience working with call centers that specialize in e-commerce and online services.  These agencies support sales, customer service needs, and multichannel support such as live chat outsourcing or outsourced email support.  We are happy to help you hire a great call center that offers the following services:

• Flexibility to meet unique volume fluctuations through innovative staffing strategies
• Superior agent product knowledge
• Web-based CRM platform with catalog/online retail-specific functionality
• Significantly reduce cost, grow average order value, and overall revenue
• Ability to access client CRM/OMS system or use the call centers’ web-based CRM/OMS which allows for a unified, intuitive interface resulting in reduced training time and more efficient call handling
• 24×7 oversight of service level performance across call centers including real-time decisions to adjust skill sets or additional resources if needed
• Vast reporting capabilities specifically designed for catalog and online retail call centers
• Outstanding results from performance-based program management
• Grow top-line revenue through a rigorous focus on relationship selling, up-selling, and cross-selling
• Lower costs through call avoidance strategies (IVR, self-service, email support, live chat), as well as focus on lowering average handling time through extensive training and quality monitoring strategies

Whether you need 24/7, seasonal, full-time, or part-time inbound agents, we can help you find and hire the best e-commerce call centers that fit your requirements and objectives.

With decades of catalog order-taking experience, you can count on BackEnd Communications to introduce you to call centers that will increase your ROI by reducing costs and average order value.

BackEnd Communications Call Centers is your best source to outsource to call centers in the Americas, Europe, Africa, & Asia. For a FREE e-commerce order taking consultation or to request more information, contact us today!