Email Customer Support

Email Customer Support

Staff Desk

Outsourcing Email Customer Support

  • Need to improve or scale your Email Customer Support?
  • Having internal HR issues?
  • Need to add Multilingual Email Support
  • Ready to focus on your core business – instead of your contact center?

Our Senior Consultants can make this happen by facilitating your email outsourcing process. Backend Communications Call Centers will help you hire an experienced and cost effective agency in locations such as Latin America, The Philippines, India or Pakistan.
We are true industry professionals that understand email customer support outsourcing and have the resources to put top quality, cost effective agents to work for you today!

Many companies are realizing that it makes sense to evaluate every process to determine if outsourcing could be a viable option.  Quite often, external contact center agencies can provide a better customer service experience, at a lower cost, and with more flexibility to manage peak volume.
This not only reduces costs but drives faster response rates, increases customer satisfaction and it also frees up staff to focus on the company’s core business objectives.

As email customer support continues to grow, many companies are realizing that outsourcing could be the most effective option.  Here are some reasons why:

  • Technology: Multichannel contact center agencies are leveraging the latest in email management technology that integrates their automatic call distribution queues and with their email response system to maximize contact center agent utilization rates.
  • 24/7 Service: Responding to issues with 24/7 live agents can increase customer satisfaction and boost retention. Auto responses after hours simply are no longer sufficient.
  • Multilingual: Hiring an agency for multilingual email support is almost always preferable to an internal contact center.  We have agencies in locations such as Eastern Europe, South Africa, Latin America, & Asia that are ideal suited to handle multiple languages of email support.
  • Reliability: High-quality outsourced email services providers have the personnel and the training process available to ensure that your customer issues are resolved quickly and effectively.
  • Scalability: As email volume increases due to seasonality or specific support issues, outsourced email services allows the flexibility to ramp up quickly to respond to all email inquiries in a timely manner.
  • Savings: The cost of email outsourcing is far less than utilizing internal staff 24/7 to handle text customer support.

“Backend Communications  has been recognized as one of Top Back Office Outsourcing Agencies by DesignRush”

BackEnd Communications Call Centers is your source to hire the best email outsourcing agencies.  Please contact us today for a FREE Consultation 


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